Google has started issuing Stadia refunds

With Stadia imminent stop in January, Google began delivering on its promise to refund customers. The process started yesterday, and Google released a FAQs explaining how the refund process works.

As previously announced, Google refunds all software purchases made through the Stadia Store (such as games, downloadable content, in-game currency, and ongoing pre-orders) and hardware purchases made through the Google Store; physical store purchases cannot be refunded. Eligible material includes:

  • Stadia Controller
  • Founder’s Edition
  • First edition
  • Play and watch with Google TV plans

Stadia Pro subscriptions will not be refunded, but members can play their Pro titles until discontinued. However, those who purchased a subscription on or after September 29, 2022 and were charged for it will have that money refunded.

Refunds will be issued to the payment method used to make the purchase. If this account is no longer available, Google will send an email with instructions for setting up an alternate refund method.

Users may have already received an email notifying them of the status of their refund. Although payments are now being issued, this does not necessarily mean that you will receive yours today or this week. This will be a phased rollout that will continue until January 18. There is no way of knowing when you will receive your refund, so eligible users should monitor their inbox and bank account over the next few days or weeks.

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