Lloydminster’s 911 dispatch begins upgrade to next-gen 911

Lloydminster, AB/Sask. – The City of Lloydminster is taking the first steps to upgrade its Operational Communications Center to Next Generation 911 (NG9-1-1), which will allow those requiring 911 services in Lloydminster to be able to send audio, data and video.

The new digital system, which is expected to be operational in Lloydminster in 2023, will allow emergency responders to keep pace with technology used by the public while leading to safer, faster and better informed emergency responses. Future features planned for the NG9-1-1 include real-time text messaging and video call capabilities. As enhanced features are implemented, NG9-1-1 will continue to provide essential voice services to callers seeking emergency assistance.

“Everyone knows that every second counts in an emergency, and sharing information is key. By enabling the seamless flow of information, including audio, data and video, our first responders can better prepare for service calls and have a better understanding of the situation for which they are being called,” says Mayor Gerald Aalbers.

The city council approved the upgrade of the 911 generation recording device and the city’s emergency call center software at the June 6, 2022 council meeting. The contract was awarded to Xentrax Inc. for $63,354.91 excluding GST. Other items will be submitted for Board approval as the NG9-1-1 implementation process continues.

The Lloydminster Emergency Call Center is located within the RCMP Detachment and is to be converted to NG9-1-1 by the end of 2024, in accordance with Canadian Radio-television and Telecommunications Commission regulations ( CRTC).


The Canadian Radio-television and Telecommunications Commission (CRTC) has ordered all telecommunications providers to update their networks for next-generation 911 voice services beginning March 1, 2022. The CRTC says it will work with providers as they continue to modernize their networks to ensure Canadians have access to a secure, reliable and resilient network for emergency calls.

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