BOSTON (CBS) – With travel expected to intensify this summer, Boston’s Logan International Airport is running a virtual security airline pilot program to help passengers avoid long waits on TSA lines and reduce stress travel.
The airport has partnered with UK accesso Technology Group to launch an eight-week trial implementation of the program in April. The Virtual Security Line program offers a virtual queue, which allows travelers to check in with security through their mobile device.
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Passengers will then follow a countdown to see their remaining wait time, and they will be notified when it is their turn to enter the queue.
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After entering the queue, airport staff will perform a contactless scan of the QR code so that the traveler can redeem their place in the queue.
“The TSA line creates stress for many travelers, so our goal for this pilot program is to see if a virtual queue improves the customer experience by helping to reduce some of that stress during travel,” said Kwang Chen, Chief Information Officer in Massachusetts. Port Authority, in a press release.
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This is the first time that accesso technology has been implemented in the airline industry.